Frequently Asked Questions

Special Orders CANNOT be returned or cancelled after 3 days from date of purchase and require a minimum 50% non-refundable deposit. Your order is placed specifically for you, so order what you want as it is yours to keep. Please verify that all quantities, style numbers, sizes, finishes, and fabric numbers are correct when placing your order.

Special Orders delivery dates are ESTIMATES ONLY and DO CHANGE due to raw material shortages, production delays, labor strikes, shipping and transit delays, etc. Dates are based on usual commitments from manufacturers and should NEVER be considered as promises. Daylight CANNOT GUARANTEE ESTIMATED TIME OF ARRIVAL (ETA) FROM OUR SOURCES OF SUPPLY. The ETA quoted on your sales order is based on the usual estimated arrival date for that particular manufacturer and does not constitute grounds for cancellation due to unforeseen delays by the manufacturer or shipper that are beyond Daylight’s control.

Plan on a 3-hour window for us to deliver within. We will make every effort to deliver during that time frame and make no guarantees as stuff happens. When scheduling your delivery, you are not required to be home if we have access. Make certain no pets are outside and we have been warned of any sharp turns, low overheads, steep driveways and stairs. We do not keep any gate codes so make sure we have them for each delivery. We do not haul away old stuff.

At Daylight, we take great pride in the quality of the products we sell. Every item is inspected at our warehouse before we deliver to you. Sometimes, damage may occur during delivery. We encourage you to inspect your items when upon delivery. Please notify us within 24 hours of delivery if damage is found

Should your Special Order arrive with any minor flaws or imperfections, Daylight will correct them under the manufacturer’s warranty. Daylight can only allow the return of a Special Order if it is authorized by the manufacturer. Most manufacturers will only authorize a return due to an error by them. We must follow manufacturers procedures on warranty claims, please be patient.

Picking up purchases- Please confirm 24 hours before you plan to pick up merchandise so we may be ready and it can be as quick as possible. Please inspect each item before loading as once it leaves the store, we cannot be responsible for any damage or flaws. We can assist in loading and yet we can assume no liability in the event of damage to your merchandise or vehicle while loading or in transit. You are responsible for securing your merchandise in your vehicle. You should bring blankets and ropes to secure and protect you merchandise.

Once merchandise is received at Daylight or you have made a purchase, you have 30-days to pickup or have it delivered, before storage fees are incurred. Storage fees will be due at $100 per month after the 30-day grace period. All storage fees must be paid in full before merchandise can be received. Daylight is not responsible for merchandise left in storage. After 180 days, merchandise will be donated to charity in your name.

In stock merchandise may be returned for a full refund within 7 days of purchase. Store credit only within 30 days. The merchandise must be in new, unused condition and in the original packaging. Delivered merchandise will incur a pickup fee and the original delivery fee will not be refunded. Clearance or Red Tag special merchandise is NOT refundable.